A History of Contact Management in Real Estate - Article

Steve Rupp, Realtor, Broker-Associate, ABR, ASR, CNHS, CRS, e-PRO, GRI, RFS, SRES

A Real Talk post:

JudyB wrote in response to my post about Gary David Hall, and selecting a Real Estate contact management program…

"…And Gary's one of the "good guys". He's not just a reseller."

To further demonstrate that Gary is "one of the good guys" - after I originally posted Gary's information, he sent an email thanking me. In my response, I mentioned how I was looking forward to the Agent Office training class CD I had ordered and from him, to actually learn all the bells and whistles for the Agent Office program I purchased from him (yes it was last year! About that, the best program is the one you actually will use…). He immediately replied that I should have already received it, and he would find out what happened. Shortly after, I received another email from him, that oops, there was a glitch, and my order was being sent overnight.

My point first of all, was that Gary took the time to send me a "thank you for your kind words" email. And secondly, even though it hadn't occurred to me that I should have already received my package, and I didn't ask him to trace the package, Gary knew that I should have already received the CD. He discovered and fixed the problem; all before I was even aware that there was a problem. Great customer service!  Gary - I wish you could give lessons to (fill in the blank with just about any large chain business). Kudos to you and your great business! Thanks for being one of the good guys out there!

Kris Coutant